CESC Online Bill Payment

CESC Online Bill Payment through credit card, through debit card, through net banking:

This article is written to help you for CESC Online Bill Payment. It explains on how to pay CESC bills online. CESC is a public limited company of the RP-Sanjeev Goenkra group. CESC serves over 3 million consumers across domestic, industrial and commercial categories. It also has its own Transmission and Distribution system through which it serves its consumers.

Power Plants of CESC:

• Budge Budge Thermal Power station located in Budge Budge, West Bengal.
• Dhariwal Power Station located in Chandrapur, Maharashtra
• Haldia Energy Power Station located in Haldia, West Bengal.
• Kasba Thermal Power Station located in Kasba, West Bengal
• Southern Thermal Power Station located in Kolkata, West Bengal.
• Titagarh Thermal Power Station, located in Titagarh, West Bengal.

CESC Online Bill Payment Registration - How to register your name, mobile number and email in CESC Online Bill Payment Portal?

1. Go to https://www.cesc.co.in/custompages/consumer-portal/register.php.

2. Enter your consumer number.

3. Enter your mobile number.

4. Enter your Email address.

5. Select your 'Date of Birth'.

Click on 'Register' button.

Advantages of Registration:

• Register your email id to get mail from CESC like bills and value added services.
• Register your phone number to get the call center identify you quickly and act on your request and complaint.
• Register your date of birth id to get birthday wishes from CESC.

How to do CESC online bill payment in CESC online bill payment portal ?

1. Click on https://www.cesc.co.in/ptrlineins/online_payment_options.php. This is the 'Quick Pay' link of CESC online bill payment portal.

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2. Click on 'Monthly bill' button.

3. Enter your 11 digit customer id. 

 

Please note that Consumer number is a different number. So, enter the customer id. If you do not know your customer id, there is a link just below the customer id input text field called 'Click to know your customer ID'. After clicking, you will be redirected to a different page where you have to enter your 11 digit consumer id and click on the button 'Get Your Customer ID' button to get your 11 digit customer id.

4. After entering the 11 digit customer id, enter the verification text that is the string shown in the image. If you can't read the text, you can click on 'Refresh' to get a new string.

5. Click on 'Submit' button.

6.Your customer id, consumer number, Paying for(bill cycle), Mobile number, Email address, Consumer Name and address, Date of Birth will be displayed.

7. Choose the payment mode. 

• Credit / Debit cards
• Net Banking

8. Select the checkbox 'I confirm that the above details are accurate'.

9.  Click on 'Proceed' to proceed with the payment.

How to pay CESC Online Bill Payment through Credit card or Debit Card?

• Once you click on the option 'Credit / Debit cards', a drop down will be shown called 'Select Payment Gateway'.
• Payment Gateway will have the below options - Paytm Gateway,  PayUMoney Gateway, Axis Gateway,  Bill desk Gateway.

• Choose the appropriate gateway and check the option 'I agree to the Terms & Conditions.
• Click on 'Proceed' to proceed with the CESC online bill payment through net banking.Once you click on 'Proceed' button, a screen will be displayed with your address, customer id, consumer number, consumer type, reading date, your regional office, total unit, gross amount payable, E Payment Rebate, E Payment Net Amount and Due Date.
• Verify all the details and check the option 'I have verified the bill details and agree to pay xxxx on the terms and conditions set out herein'.
• Click on 'Pay Now' button to get forwarded to the chosen payment gateway.

For Bill desk Gateway, you can use any of the below valid cards issued only in India.  For CESC online bill payment related issues through Billdesk Gateway you can call 033-40035104.

• Visa card
• Master card
• Maestro card
• American Express card
• Rupay card

For Axis Gateway, you can use any valid Visa/Master card issued in India.

For Paytm Gateway, you can use any valid Visa/Master or Maestro card issued in India.

For PayUMoney Gateway, you can use any valid Visa/Master/Amex/Rupay/Maestro card issued in India.

Click on Proceed to proceed to the gateway and to complete your CESC online bill payment.

How to pay CESC Online Bill Payment through Net Banking?

• Once you click on the option 'NetBanking', a drop down will be shown called 'Select Payment Gateway'.
• Payment Gateway will have the below options - Paytm Gateway,  PayUMoney Gateway, and Bill desk Gateway.
• Choose the appropriate gateway and check the option 'I agree to the Terms & Conditions.
• Click on 'Proceed' to proceed with the CESC online bill payment through net banking.Once you click on 'Proceed' button, a screen will be displayed with your address, customer id, consumer number, consumer type, reading date, your regional office, total unit, gross amount payable, E Payment Rebate, E Payment Net Amount and Due Date.
• Verify all the details and check the option 'I have verified the bill details and agree to pay xxxx on the terms and conditions set out herein'.
• Click on 'Pay Now' button to get forwarded to the chosen payment gateway.

How to know whether the CESC online bill payment is successful in CESC online bill payment portal?

You will get an acknowledgement if your transaction is successful. You can save or print the transaction details if you need.

If you get an error after paying the bill in the bank's website and your money is taken from your bank account, do not attempt to pay again. You can wait for 2 working days for the updated receipt. You can check it under 'Last Payment Status' in the website.

Please note that you will lose the rebate and pay the gross amount mentioned if you do the CESC online bill payment after the due date.

If you pay the bill after 10 days after the due date, the bill amount will be appearing in the next month bill amount as due even after making payment.

If you pay the bill well beyond the due date, the bill amount might as Unpaid Arrears in a subsequent bill. For assistance, you can contact the email address cesc.op@rp-sign.in or phone number 1860 500 1912 | 4403 1912 | 1912.

For CESC Online bill payment support:

Email address - cesc.op@rp-sign.in

Send one SMS in the below format to 56070. 

SMS Format - CESC<SPACE>OL.

You can also WhatsApp them at 85850 79399 or 85850 79400.

You will be contacted by the support team for assistance on CESC online bill payment.

Support Timings:

Monday to Friday - 9 AM to 5 AM.

Saturday - 9 AM to 1 PM.

Excluding Sunday and public holidays.

CESC Contact Number:

Low Tension Help Line contact number - 1860 500 1912 | 4403 1912 | 1912

High Tension Help Line contact number - 2225 9156 / 9157

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Hope you find the article 'CESC Online Bill Payment' useful for you.